Navigate Difficult Conversations Confidently With Aviso's Real-Time Coaching

Sales calls can be unpredictable, with tough questions and competitor comparisons often causing even seasoned reps to falter. 

Traditional training, although fundamental, tends to fade quickly from memory, leaving reps unprepared when they need it most. Furthermore, with complex customer interactions and geographically spread out teams, getting the right help at the right time becomes even more crucial.

Aviso’s real-time coaching platform provides sales teams with powerful aids to not only enhance customer interactions but also boost confidence and performance of reps by providing on-the-spot guidance and actionable insights. Aviso’s real-time coaching helps sales reps, AEs, and SDRs by popping up the necessary information, and prompts right when they need them the most — during live conversations with prospects/buyers.

By providing instant feedback and actionable guidance during live interactions, Aviso ensures sales reps deliver their best performance tailored to the needs and reactions of each customer. 

Continue reading to explore how Aviso's real-time coaching enhances the performance of sales teams in the moment, driving better results and greater customer satisfaction.

Inside Aviso’s Real-Time Coaching: Tools for Superior Sales Performance

Aviso listens to calls in real time to identify whether the responses are aligned with the overall objective of the call. By listening to calls in real time, Aviso’s AI can identify trigger points and predict when reps would need help. 

Semantic Search-Driven Checklists for Proactive Guidance

Real-time coaching requires a structured approach to ensure all key topics are addressed during a sales call. This is where Aviso’s checklist comes into play. The checklist functions by tracking predetermined keywords and phrases that are crucial for a successful sales pitch. 

Aviso keeps a tab on the predefined keywords and sends appropriate on-screen notifications when that keyword is spoken during the call. 

For example, if a sales rep needs to emphasize the unique features of a product, Aviso will remind them to cover these points through on-screen notifications.

When these keywords are spoken, the system automatically ticks them off, ensuring that the sales representative covers all necessary points. 

Unlike other tools that may use basic keyword matching, Aviso employs semantic search capabilities in its checklists. This advanced technology understands the context and nuances of conversation, allowing for a more sophisticated and accurate recognition of topics discussed.

This allows the system to detect when topics are covered in conversation, even if the exact keywords aren't used. 

Example: If a rep talks about "user satisfaction" instead of "customer success," Aviso recognizes the semantic similarity and marks the relevant checklist item accordingly, ensuring that the conversation flows without being artificially steered or interrupted.

This AI-driven approach helps in maintaining the flow of the conversation without missing out on important topics, thus steering the conversation strategically towards a successful closure.

The checklist offers the following benefits:

• Ensures comprehensive coverage of key talking points needed in a company’s sales pitch.

• Helps maintain the natural flow of conversation without the rep having to manually check points.

• Provides real-time assurance that all pertinent details are discussed.

Recommended Responses for Tailored Conversations

When it comes to handling tough questions or objections during a sales call, timing and accuracy in responses can make a significant difference. Aviso’s AI leverages Natural Language Processing to provide real-time recommended responses to sales reps. These suggestions are based on the analysis of thousands of similar successful sales interactions and are tailored to fit the specific context of each conversation. 

For instance, if a prospect mentions a competitor, Aviso instantly delivers a well-crafted response or a "battle card" relevant to that competitor, enabling the salesperson to handle the situation confidently and effectively.

The recommended responses feature is particularly advantageous because:

• It empowers sales reps to respond on-the-fly with high accuracy.

• Reduces the pressure on reps to remember every detail or manual.

• Elevates the overall quality of the conversation, pushing it towards a successful sale.

Real-Time Transcription for Strategic Insights

Another cornerstone of Aviso’s real-time coaching is its ability to transcribe conversations as they happen. This not only captures the entirety of the dialogue without delay but also highlights key moments important to the sales process. Such instant transcription ensures that all discussion details are accurately recorded, providing a robust foundation for both immediate and future strategic planning. 

Key benefits of real-time transcription include:

• Allows reps to focus fully on the conversation without worrying about taking notes.

• Helps in capturing important details which can be reviewed post-call for further insights.

Seamless Integration with Leading Communication Platforms

Aviso is designed to effortlessly integrate with a wide range of popular communication platforms, including Zoom, Google Meet, Ring Central, Microsoft Teams, and Webex. This integration ensures that Aviso's advanced real-time coaching and transcription services become a natural extension of the existing operational systems, enabling sales teams to utilize Aviso's features without the need for significant changes to their daily routines.

Key Benefits of Seamless Integration:

• Integrates directly with platforms already in use by sales teams, which minimizes disruption and eliminates the learning curve associated with adopting new software.

• Provides a consistent experience across different platforms, ensuring that sales teams have access to the same high-quality tools and data, no matter how they are communicating with prospects or customers.

Aviso’s Real Time Coaching — a Catalyst for On-Call Excellence

Aviso's real-time sales coaching offers a comprehensive set of benefits that not only improve individual sales rep performance but also enhance overall business metrics through better customer service, increased efficiency, and greater revenue generation.

Improved Customer Experience

With Aviso's real-time sales coaching, customer interactions are smoother and more professional. The software's ability to provide real time guidance helps sales reps address customer needs more effectively and with greater confidence. This immediate support helps in maintaining a positive tone throughout the conversation, ensuring that customers feel valued and understood. The result is a more engaging and satisfying customer experience, which is critical in building long-term relationships.

Enhanced Rep Performance

Aviso's real-time coaching significantly enhances sales reps’ performance. Sales reps can adjust their techniques on the fly, learn from real-time insights, and gradually perfect their sales strategies. This ongoing improvement cycle fosters a more competent and confident sales force, ready to meet various customer demands and scenarios effectively.

Increased Revenue

By improving deal closure rates through more effective communication and engagement strategies, Aviso's real-time coaching directly contributes to increased revenue. The ability to immediately counter objections and provide tailored responses helps in converting more prospects into customers, thereby boosting sales figures and overall profitability.

Decreased Customer Churn

The enhanced interaction quality and faster problem resolution contribute to higher customer satisfaction, which plays a crucial role in reducing churn. Customers who feel their needs are met and who value the interaction with knowledgeable and attentive reps are more likely to remain loyal to the brand, ensuring sustained revenue and reducing the cost associated with acquiring new customers.

Conclusion

Aviso's real-time coaching platform is essential for any sales team looking to excel in their sales conversations. By providing instant, in-the-moment guidance, Aviso helps sales reps navigate challenging conversations, handle objections, and address competitor comparisons with ease. For sales professionals, this means less stress and more focus on the customer — reps can stay focused and deliver the right messages at the right time.

For businesses, this means more closed deals, higher customer satisfaction, and increased revenue. 

In an environment where every interaction counts, Aviso’s real-time coaching ensures that your sales team is always ready to deliver, making it an essential asset for any business looking to thrive. To know more, book a demo with Aviso now!